Privacy notice - general business

The Weatherley Centre customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

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• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

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Contact details

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Post

The Weatherley Centre, Eagle Farm Road, , BIGGLESWADE, Bedfordshire, SG18 8JH, GB

Telephone

01767220577

Email

enquiries@theweatherleycentre.co.uk

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What information we collect, use, and why

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We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Account information

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

• Account information, including registration details

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information

• Customer or client accounts and records

• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

• Video and CCTV recordings of public areas (including indoor and outdoor spaces)

• Financial transaction information

• Information relating to health and safety

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Video recordings of public areas

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety

• Correspondence

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Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients are:

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for the operation of customer accounts and guarantees are:

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for service updates or marketing purposes are:

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to comply with legal requirements are:

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for recruitment purposes are:

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims are:

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Where we get personal information from

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• Directly from you

• CCTV footage or other recordings

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How long we keep information

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We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirments.

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For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

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Who we share information with

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Joint data controllers

Wix, Hallmaster

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Data processors

Wix, Hallmaster

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This data processor does the following activities for us: Process Website Process Bookings

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Others we share personal information with

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• Organisations we’re legally obliged to share personal information with

• Emergency services

• Publicly on our website, social media or other marketing and information media​

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Sharing information outside the UK

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Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Wix

Category of recipient: Website provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law:

For these international transfers, Wix uses approved safeguards—most commonly the EU Standard Contractual Clauses (SCCs) (where applicable).

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How to complain

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If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: enquiries@theweatherleycentre.co.uk

Telephone: 01767220577

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint